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One unified social inbox for your AI and your team

DMs and comments from Instagram, Facebook, TikTok, WhatsApp and YouTube land in one place. Alto’s AI answers what it knows, saves drafts for your OK and hands the tricky chats to the right teammate.

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MCP EXPLORER

Your tools.
Alto’s capabilities.

Work with campaigns, conversations, and customer insights from a compatible AI assistant.

Connect Meet Alto to Claude Code for me.

If a meet-alto server is already set up, keep it. Otherwise run:

claude mcp add --transport http --scope user meet-alto 'https://app.meetalto.ai/mcp'

Then tell me to run /mcp, choose Meet Alto and sign in. I’ll pick my workspace and approve access in the browser. Stop if sign-in fails.

Then read my Meet Alto workspace name and tell me what it is. If the tools haven’t loaded yet, tell me to start a new session. Don’t change anything in my workspace yet.

All setup guides

How a unified social inbox works. Alto answers first. Your team handles the rest.

  1. Questions about stock, sizes or delivery get a reply in your voice, from what you’ve taught Alto. Each AI reply is marked in the inbox, so you can always see what was said.

  2. Replies can wait as drafts until you’ve checked them. Edit one or send it as it is, and your edits teach Alto how you like to answer.

  3. When a chat needs a person, Alto hands it to your team with a short summary and can ping Slack. Take over, reply, then switch the AI back on.

Every channel in one social media inbox. Instagram, Facebook, TikTok, WhatsApp and YouTube.

Instagram DMs, comments and mentions

Messages, comments and mentions from your Instagram account arrive together. When someone replies to your Story, it comes in as a DM with the Story they replied to.

Instagram automation

Automations and your team, in one thread. So whoever picks it up knows what happened.

  1. It starts with their comment

    The DM your comment-to-DM campaign sent opens the thread, so you can see what they asked for.

  2. The AI answers in the same chat

    Their next question gets an answer in your voice, right below the campaign’s message.

  3. Follow-ups show up there too

    A follow-up’s check-in appears in the thread with its name, and you can stop it from the chat.

  4. Their details sit beside the chat

    Email, lists, notes and past activity are right there, so a teammate can step in without asking again.

Unified social inbox FAQs

Have something else in mind?
Talk to the Alto team.

What is a unified social inbox?

It’s one place to read and answer messages from all your social accounts. In Alto, DMs and comments from Instagram, Facebook, TikTok, WhatsApp and YouTube land in one inbox, each in their own list, so your team stops jumping between apps.

Which channels does Alto’s inbox cover?

Instagram DMs, comments and mentions; Messenger and comments on your Facebook Page posts and ads; TikTok comments and DMs; WhatsApp Business chats; and comments on YouTube videos and Shorts. See every account at once, or pick one.

Can AI reply to messages in the inbox?

Yes, on Pro. Alto’s AI answers DMs and comments in your voice, from what you’ve taught it. Let it reply on its own or hold its replies for your OK. Replies to TikTok comments always wait for you.

Can my team share the inbox?

Yes. Invite teammates on Pro or the one-time UNLIMITED package, then assign any DM or comment to the right person. Everyone sees the same history, and you can filter the inbox by who each chat belongs to.

How do I take over a chat from the AI?

Open the chat and choose Take over. Alto pauses its AI in that chat and assigns it to you. When you’re done, switch the AI back on for that chat.

What happens when the AI can’t answer?

It hands the chat to your team with a short summary of what the customer needs, and can assign it to a teammate. With Slack connected, your team gets a ping that links straight back to the chat.

Can Alto alert my team in Slack?

Yes, on Pro. Connect Slack and pick a channel, and Alto posts there when an AI reply needs approval or a chat needs a person. Each alert links back to Alto, where you read and reply.

Can I filter what I see?

Yes. Show the chats that need a reply, drafts waiting for review, chats where the AI is paused, mentions, or comments on your ads. You can also filter by account and by teammate, and search by name.

Can I reply from my phone?

Yes. Reply from the Instagram, Messenger or WhatsApp Business app whenever you like. When you do, Alto pauses its AI in that chat, so customers don’t get two answers.

Is there a free plan?

Yes. Alto’s Free plan includes the inbox for Instagram and Facebook. AI replies, teammate invites and adding WhatsApp, TikTok or YouTube are part of Pro. The one-time UNLIMITED package adds teammates and channels, without AI.