Our Privacy Policy

BTMK Holdings LLC (“we,” “our,” “us”), operating under the product name Meet Alto AI, provides tools to help Facebook Page administrators manage, moderate, and respond to comments and direct messages. We are committed to protecting your privacy and ensuring the security of your data.

Last Updated on June, 13, 2025

Information We Collect

1. Information We Collect

When you use Meet Alto AI, we collect the following categories of information:

a. Data from Facebook and Instagram (via Meta APIs)

When you connect your Facebook Page or Instagram Business Account to Meet Alto AI, we access and process data as provided through the official Meta APIs, including:

  • Page and Account Content: Posts, comments, replies, direct messages, and related metadata.

  • Engagement Data: Reactions, likes, shares, story replies, and other activity metrics.

  • Public Profile Information: Limited data such as name, profile picture, and Page-scoped user IDs (PSIDs) for users who interact with your Page or account.

  • Account Settings & Permissions: Information required to verify permissions, maintain secure connections, and enable moderation features.

We do not collect or request passwords, private user data beyond what Meta’s APIs allow, or any information not necessary for the services provided.

b. Information You Provide Directly

  • Account Registration Data: When you create an account with Meet Alto AI, we may collect your name, email address, password (hashed), and company/organization details.

  • Customer Support: If you contact us, we may collect your name, email, and the content of your message to assist you.

  • Billing Information: If you purchase a subscription, we collect payment details through Stripe, a secure payment processor (we do not store credit card information directly).

c. Automatic Information

  • Website & App Usage Data: We collect anonymized analytics such as IP address, browser type, operating system, pages visited, and session activity to improve performance.

  • Cookies & Tracking Technologies: Used for login sessions, security, and improving user experience.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You also have the option to opt out of the collection of your personal data in compliance with GDPR. To exercise this option, please visit https://www.rb2b.com/rb2b-gdpr-opt-out.

How We Use Your Information

We use the information collected only to provide and improve Meet Alto AI. Specifically:

a. For Facebook & Instagram Data

  • Moderation: To help Page and account admins automatically detect spam, offensive, or inappropriate comments and DMs.

  • Inbox Management: To allow admins to view and respond to user messages and comments in one centralized dashboard.

  • Analytics & Insights: To show engagement metrics (e.g., response times, message volumes, most active conversations) to help admins better manage community interactions.

  • Admin Tools: To maintain permissions, verify connections, and allow account admins to control access to Pages and Instagram Business accounts.

b. For Directly Collected Data

  • Account Management: To register and maintain your Meet Alto AI account, authenticate users, and provide login security.

  • Customer Support: To respond to inquiries and resolve issues.

  • Billing & Transactions: To process payments, manage subscriptions, and send invoices.

  • Communications: To send important service-related updates, such as security notices or feature changes.

c. For Generic Improvements

  • Service Performance: To analyze usage patterns and improve functionality.

  • Security: To detect fraudulent activity, abuse, or technical issues.

  • Compliance: To meet legal and regulatory obligations.

We do not use collected data for targeted advertising, nor do we sell or share data with third parties for marketing purposes.

Data Security

We do not sell, rent, or trade your data. Data is only shared in the following limited circumstances:

  • With service providers who help us securely operate Meet Alto AI (e.g., cloud hosting providers)

  • As required by law, regulation, or legal process

  • To protect against fraud, abuse, or security threats

Data Retention

We retain collected data only as long as necessary to provide our services. If you disconnect your Facebook Page from Meet Alto AI, we will delete associated data within 180 days.

Security

We use industry-standard security practices to protect your data, including encryption, secure servers, and limited employee access. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights under privacy laws (such as GDPR or CCPA), including the right to:

  • Access your data

  • Request correction or deletion of your data

  • Restrict or object to certain processing

  • Request a copy of your data

To exercise these rights, contact us at hey@meetalto.ai

Children’s Privacy

Meet Alto AI is not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Continued use of Meet Alto AI after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can contact us at:

BTMK Holdings LLC
8 The Green, Suite R, Dover, Delaware, United States, 19901
hey@meetalto.ai