Automate WhatsApp Business with keyword replies and an AI agent that answers questions day or night, checks Shopify orders and books appointments. Your team can step in from a shared inbox anytime.
Thursday 8 October23:07
Anything free Saturday morning for a facial?
Hi! Where’s my order? It’s #1042
Do you ship to the US? 🇺🇸
Answer from your treatments, prices and delivery info
Check orders in Shopify
Book facials on
Hand off to 
Alex when it isn’t sure
More than a reply
Grow your email list
Message GLOW on WhatsApp for your 2-minute evening routine+44 7700 900418
Today
GLOW ✨
Hi Ava! Want my 2-minute evening routine? 🌙
Send it
Here you go, Ava. Step 2 is the one everyone skips 😉
Shop the routinePut a word like GLOW on your packaging, bio or shop window. When someone messages it, Alto replies right away with your guide, a photo and a button to shop, and your AI agent picks up any questions.
Is the barrier cream okay for really sensitive skin?
It is! It’s fragrance-free and made for reactive skin. Is it for your face or your hands?
Face. And I travel a lot 😅
Then the 15 ml travel size is perfect, and it fits in your carry-on. It’s back in stock.
Shop the travel sizeTeach Alto your products, prices and policies. Your AI agent answers in your voice, asks when it needs a detail, and shares the right product or checkout link as a button they can tap.
Hi! Where’s my order? It’s #1042
I’ll check now. What email did you order with?
jules@example.com
Found it! Order #1042 shipped on Tuesday 📦
Track my parcelBarrier cream · 50 ml× 1Vitamin C serum× 1Tracking added · Tue, Oct 6
With Shopify connected, Alto finds the order from their email and order number, then shares its status and tracking link. Your team stops answering the same question all day.
Anything free Saturday morning for a facial?
Saturday I have 9:30, 11:00 or 12:15. Which suits you?
11 please!
You’re booked, Maya ✨ Signature facial, Saturday at 11:00. See you then!
Sat, Oct 10 · 11:00 · 60 min
Leah and MayaConnect Cal.com or Calendly and Alto offers real open times, books the one they pick and confirms it, so “anything Saturday?” becomes an appointment.
Do you still have the gift box? It’s for my mum’s birthday on Saturday 🎁
I’ve put the last one aside for you, Riley. Want a handwritten card too?
Do you still have the gift box? It’s for my mum’s birthday on Saturday 🎁
Leah replied from the WhatsApp Business app
I’ve put the last one aside for you, Riley. Want a handwritten card too?
Connect the number you already use in the WhatsApp Business app. Reply from your phone whenever you like, and Alto’s AI steps back in that chat, so nobody gets two answers.
#front-desk Sam needs a personnow
Could you do a group booking for my sister’s hen party? There’d be six of us 🎉
Summary for your teamSam wants group facials for six on a Saturday in November.
Alex joined the chat
Hi Sam, Alex here! We’d love to host you. Let me check Saturdays for six.
WhatsApp chats sit beside your Instagram and Facebook messages. When one needs a human, Alto hands it to a teammate with a summary and can ping your Slack, and you can hand it back when you’re done.
If someone doesn’t open your link, Alto can send one friendly reminder up to 23 hours later, while WhatsApp still lets you reply.
Here you go, Riley. Step 2 is the one everyone skips 😉
Shop the routine5 hours later
Still thinking it over? The routine set is back in stock this week 🌙, and the link above still works.
Just ordered 🙌
Customers can send a voice note or a photo. Your agent listens and looks before it replies.
“Could you gift-wrap this one for my girlfriend? She’s nearly out.”
That’s the one! It comes gift-wrapped, and I can add a card for her 🎁
Let your agent offer a Shopify code you’ve approved, only when the moment calls for it.
Is there anything for first orders?
There is! Use this at checkout for 10% off your first order 💛
WELCOME10
Their number is saved automatically, with a timeline of what they asked, clicked and ordered.
Links in your replies are tracked, so you can see who clicked and the orders and bookings that followed.
Run up to 10 agents on one number, like a shop assistant and a front desk, each with its own playbook.
Saturday at 11 works!
Front deskIs the SPF fragrance-free?
Shop assistantGLOW
Shop assistantWhen someone messages again weeks later, your agent picks up where you left off, with their earlier chats in view.
You’re booked, Ellie ✨ Signature facial, Friday at 12:00.
3 weeks later
Back for more of that barrier cream 😍
Welcome back, Ellie! The 15 ml travel size again, or the full 50 ml this time?
Online stores
Salons & studios
Coaches & consultants
Check orders, share products and checkout links, and offer approved discount codes.
Offer open times and book appointments without leaving the chat.
Book consultations on your Calendly calendar right inside WhatsApp.
Sync new subscribers and what they asked about to Klaviyo.
Add subscribers to your Kit list when they share an email in the chat.
Turn WhatsApp customers into newsletter readers, with permission.
Send opted-in emails to the Flodesk segments you choose.
Kick off your own workflows when a chat reaches a milestone.
Get a ping in Slack when a WhatsApp chat needs a person.
Ask Claude Code, Codex, Cursor and more to draft keyword flows and agents or check results through Alto’s MCP. New campaigns wait for your review.
Have something else in mind?
Talk to the Alto team.
Alto offers two WhatsApp campaign types: DM → DM keyword auto replies and the AI DM Agent. Around them you can add a reply button and a link button, email capture, a reminder when someone doesn’t tap your link, follow-up sequences, Shopify order lookups, bookings, discount codes and team handoff. Comment, Story, mention and Live campaigns are Instagram features, because WhatsApp chats have no public comments.
You’ll use it, but you don’t have to set it up yourself. Alto connects your number to Meta’s WhatsApp Business Platform (Cloud API) through Meta’s own signup window, so you never share a password. Use the number you already have in the WhatsApp Business app, or set up a new one. Before Alto can reply, Meta asks you to add a payment method to your WhatsApp Business account in WhatsApp Manager.
Yes. Connect the number you already use in the WhatsApp Business app and keep replying from your phone. Alto sees those replies and pauses its AI in that chat, so customers don’t get two answers. Messages from the moment you connect appear in Alto; older chats stay in the app.
No. WhatsApp lets a business reply freely for 24 hours after a customer’s last message, and Alto works inside that window. Replies, reminders and follow-ups send while it’s open; once it closes, nothing goes out until the customer writes again, including your team’s replies from the Alto inbox. Alto doesn’t send template messages, broadcasts or marketing campaigns.
Meta sets WhatsApp’s pricing and bills your WhatsApp Business account directly, separately from Alto. Meta charges for template messages, which Alto doesn’t send: everything Alto sends is a reply inside the 24-hour customer service window. Meta still needs a payment method on file before any reply can go out, so check Meta’s current WhatsApp pricing for details.
Yes, with Shopify connected. Alto finds a customer’s order from their email and order number and shares its status and tracking link. It can recommend products and share product pages, checkout links and approved discount codes as a button to tap. Alto doesn’t create checkouts or take payment in the chat.
Yes. Connect Cal.com or Calendly and choose the event types your agent can book. It offers open times, books the one the customer picks and confirms it in the chat. Calendly has its own plan requirements, and you can always share a booking link instead.
Your agent answers from the knowledge and tools you approve. When that isn’t enough, it asks a clarifying question or hands the chat to your shared inbox or a teammate with a summary, and can alert your Slack channel. You reply from Alto, or from the WhatsApp Business app if you use it.
A message that’s just STOP, unsubscribe or opt out turns off every automated message to that person straight away, including the agent, reminders and follow-ups. The message stays in your inbox, your team can still reply, and only a teammate can turn automation back on.
You can start Alto for free with Instagram and Facebook. Connecting a WhatsApp number is part of Pro, which also includes AI agents, follow-up sequences and the Social CRM. The one-time UNLIMITED package can connect WhatsApp too, for keyword flows without AI.
