Alto’s AI sales agent answers DMs in your brand’s voice on Instagram, Facebook, TikTok and WhatsApp. It recommends products, shares codes and links, books appointments and checks orders, and knows when to hand off.
Across your social channels
Sales agentKestle GoldLive
Are the Mira hoops ok for sensitive ears? 🥲
They are! They’re solid 14k gold with no nickel, so they’re gentle on sensitive ears ✨
The 12mm pair is the one people wear every day 💛
First order? Use WELCOME10 for 10% off
Just ordered!! 🙌
Add your website, your Shopify store and the guides you already have. Then tell it how you sound, with a few lines and an example reply.
Tell Alto in plain words, like “help shoppers choose and give first-time buyers our code”. It drafts the playbook: the goal, the steps and what the agent may do.
Try a conversation in private first. Nothing is sent. When it’s ready, turn it on, and approve every reply before it sends for as long as you like.
Warm and short, with a little sparkle. Never pushy.
Do these tarnish?
Never! Solid gold stays golden 💛
Shoppers describe what they want in their own words. The agent suggests a match from your store, answers their questions and sends the link to buy.
Connect Cal.com or Calendly and the agent offers open times, books the one they choose and confirms it, so a question becomes an appointment.
When someone isn’t ready to buy, the agent gives them a reason to stay in touch, asks for their email and adds them to your list in Alto, Klaviyo or Kit.
With Shopify connected, the agent finds the order and shares its status and tracking link, so your team isn’t chasing parcels.
Need a gift for my mum. She loves cosy smells but nothing too sweet
Cedar & Smoke is our cosiest: warm cedar with a hint of woodsmoke, and no vanilla 🕯️
Perfect. Can you gift wrap it?
Every candle ships in our gift box, and you can add a note at checkout 💛
Avery placed an orderCedar & Smoke · $38
Hi! Do the Mira hoops come in silver?
No, the Mira hoops are only made in gold.
EditSendNot in silver, sorry! They’re solid 14k gold, which is gentle on sensitive ears too ✨
Ok! Also my Ivy chain arrived with a broken clasp 😞
Summary for your teamAlex’s Ivy chain arrived with a broken clasp. Asked about the Mira hoops in silver first.
You took over · AI paused
So sorry, Alex! A new chain goes out today, and you can keep the old one 💛
AltonowAlex needs a personIvy chain arrived with a broken clasp · Kestle Gold on Instagram
Open in AltoTurn on Training wheels and each reply waits in your inbox until you send it. Change anything you like before it goes.
When you change a reply, the agent learns from it. Questions it couldn’t answer are saved, so you can add the answer once.
When a chat needs a person, the agent passes it to your team or a teammate you choose, with a short note, and can ping them in Slack.
Take over any chat from Alto’s inbox and the agent pauses. Reply from the Instagram or Messenger app and it pauses too.
ines.parle
riley.writes GUIDE 🙋Here’s your free café French guide ☕🇫🇷
Merci!! Do you have a course for travelling?
Oui! The travel course covers cafés, trains and asking for directions, in short daily lessons ✈️
The agent answers your DMs and carries on the conversation after your comment and Story reply campaigns. On Instagram it can also heart a message and ask people to follow you.
Instagram automation
Hi! My hair feels like straw since I went blonde 😩 What would help?
Bleach dries hair out, so it needs moisture back. Our bond repair mask is made for lightened hair 💛
Leave it on overnight once a week and rinse in the morning 🌙
Adding it to my order, thank you!
It answers the messages your Page receives and picks up from your comment campaigns on posts and ads, recommending products and sharing the links you approve.
Facebook automation
saw your candle pouring video 😍 which one smells like a campfire?
That’s Cedar & Smoke 🔥 Warm cedar with a hint of woodsmoke
First order? FIRSTLIGHT takes 10% off: ferrowcandle.co/
ordering rn 🙌
When viewers message you about something they saw in your videos, the agent answers from your catalog and shares the product page and your approved codes.
TikTok automation
0:1419:02“Hi! I need an anniversary gift for my wife. She likes simple things. Anything under 150?”
Happy anniversary! Our Mira hoops are the most-loved simple pair: solid 14k gold, $84, and they arrive gift boxed 🎁
The 12mm pair is the everyday size.
Shop the Mira hoopsPerfect, ordering now 🙏
Customers can type, send a photo or leave a voice note. The agent understands each one, replies in their language and sends your link as a button.
WhatsApp automationHave something else in mind?
Talk to the Alto team.
It’s an AI that answers your DMs and helps people buy. Alto’s agent replies in your brand’s voice from what you’ve taught it. It recommends products, shares the links and codes you approve, collects emails, books appointments and hands the chat to your team when a person should step in.
A keyword reply sends the same message every time. The AI sales agent works toward a goal you describe, like helping shoppers choose and buy, and answers whatever people ask along the way. Your comment and keyword campaigns can hand the conversation to it after their first message.
Add your website, files, written answers and your Shopify catalog. Then write a few brand guidelines and example replies so it sounds like you. When your team edits a reply or leaves feedback, it learns from that too.
It answers DMs on Instagram, Facebook Messenger, TikTok and WhatsApp. It replies in the customer’s language, and it understands voice notes and photos people send on Instagram, Messenger and WhatsApp.
Yes. Connect Cal.com or Calendly and the agent offers real open times, books the one they choose and confirms it in the chat. It can also share your booking link instead.
Yes, with Shopify connected. It asks for their email and order number, then shares the order’s status and tracking link.
It answers only from what you’ve approved. If it isn’t sure, it asks a clarifying question or quietly passes the chat to your team with a summary. Questions it couldn’t answer are saved for you, so you can add the answer once.
Yes. Turn on Training wheels to approve every reply before it sends. You can take over any chat from Alto’s inbox, and replying from the Instagram or Messenger app pauses the agent too. Handoffs can ping your team in Slack.
Yes, with Shopify connected. When someone buys through a link the agent sent them, the order is matched to that conversation and shows on their contact with the amount.
Yes. Alto’s Free plan includes comment-to-DM. The AI sales agent is part of Pro.
maya.lnow
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