Meet Alto Terms of Service

1. Our agreement

These Terms govern the websites, applications, APIs, and related services provided by BTMK Holdings LLC, doing business as Meet Alto ("Meet Alto," "we," or "us"). By creating an account or accepting these Terms, you enter into this agreement. If you act for an organization, you must have authority to bind it; "you" includes that organization.

You must be at least 18 and legally able to enter into this agreement. Provide accurate account information and keep it current. Use individual accounts and authorized team invitations rather than sharing credentials. You are responsible for managing your team, connected accounts, and authorized applications, and for promptly reporting suspected unauthorized access.

Our Privacy Policy explains how we handle personal information. It is a notice about processing, not blanket consent to optional marketing or tracking. A separately executed order form or data processing agreement controls over these Terms on the matters it specifically addresses. Mandatory legal rights remain unaffected.

2. What Meet Alto provides

Meet Alto helps businesses manage supported social channels, comments, messages, moderation, AI replies, automations, follow-up sequences, contacts, and engagement reporting. Features may also include knowledge sources, media processing, commerce integrations, order assistance, lead synchronization, and access through an API or an authorized AI application using the Model Context Protocol (MCP).

Available channels may include Facebook, Instagram, WhatsApp, YouTube, and TikTok. Availability depends on your plan, account eligibility, permissions, regional restrictions, platform approval, and which features are enabled. Listing a channel does not mean every feature is available on it. YouTube features concern supported channel and comment workflows, not YouTube direct messaging.

3. Connected accounts and third-party services

Only connect accounts and upload information that you are authorized to use. Your permissions and configuration authorize us to retrieve information and perform the actions you request, including automated actions you enable. Review permissions before enabling a connection or automation. You can stop automations and revoke connections using the available product or provider controls.

You must comply with the applicable rules of Meta, WhatsApp, Google, YouTube, TikTok, Shopify, and any other service you connect. Do not bypass messaging windows, recipient eligibility, quotas, consent requirements, or other platform restrictions. A comment, follow, or message does not by itself authorize every subsequent form of marketing.

Meet Alto uses YouTube API Services. By using our YouTube features, you agree to the YouTube Terms of Service. Those features are also subject to the YouTube API Services Terms and Developer Policies. Publishing and moderation actions require the permissions and action-specific authorization described in the product. You can revoke Google access in Google security settings.

Third parties control their own services and may change permissions, limit functionality, or suspend accounts. We cannot guarantee their availability or decisions. This does not excuse our own obligations under this agreement or applicable law.

TikTok connections

Meet Alto provides supported TikTok business-account features through authorized TikTok APIs. Your use remains subject to the TikTok Terms of Service, including the version applicable to your region, and TikTok Community Guidelines. Applicable business-product terms, API permissions, and account restrictions also govern the features you use. Meet Alto is an independent service; a connection does not imply TikTok sponsorship or endorsement.

Connecting a TikTok account authorizes only the access and actions covered by the permissions you grant and workflows you enable. Features may include comment management, replies, mentions, and eligible business messaging. Availability depends on TikTok approval, account and recipient eligibility, region, and platform restrictions. You must not use an automation or connected application to evade those restrictions, send prohibited unsolicited messages, or collect, export, or combine TikTok information for an unauthorized purpose. Customer consent alone does not override a restriction imposed by TikTok.

You may disconnect TikTok within Meet Alto or revoke authorization using TikTok's applicable account or business controls. To request deletion or assistance, email hey@meetalto.ai. Our Privacy Policy explains the affected information and deletion process. Separately authorized advertising or TikTok Shop products are not included merely because you connect a TikTok business account.

4. AI features and automated actions

AI may analyze messages, comments, knowledge sources, images, and audio; produce classifications, summaries, suggested responses, and conversation guidance; and support actions within the workflows you enable. Some workflows send responses or perform actions without reviewing each result with you first.

You must review your instructions, business information, allowed actions, recipients, and test results before enabling automation, and monitor its operation. Keep prices, product claims, policies, and knowledge sources current. Provide appropriate disclosure when people interact with AI where required. Do not configure AI to impersonate a person deceptively or conceal its automated nature when disclosure is legally required.

AI can produce inaccurate, incomplete, inappropriate, or non-unique results. Outputs are not professional medical, legal, financial, or other regulated advice. Do not use the Service to make unlawful discriminatory decisions or decisions with legal or similarly significant effects about individuals without the safeguards required by law. Meet Alto does not guarantee sales, lead volume, deliverability, factual accuracy, or business outcomes.

5. Customer data and marketing responsibilities

"Customer Data" includes content, contact information, conversations, files, business instructions, and other information you submit or direct us to process. You retain your rights in Customer Data, subject to other people's rights and applicable platform terms. Personal information is not property that removes an individual's privacy rights.

You grant us permission to host, reproduce, transmit, analyze, and otherwise process Customer Data as needed to provide, support, protect, and carry out your authorized use of the Service. This includes processing through necessary service providers and transmitting information to destinations you configure. This permission does not grant us a right to sell your audience's contact list or use it for our own advertising.

For personal information we process on your behalf, you determine the purposes and instructions as controller or business, and we act as processor or service provider as applicable. You are responsible for lawful instructions, notices, permissions, and an appropriate legal basis. Where required, put a data processing agreement in place with us before that processing. These Terms do not replace such an agreement.

Obtain and document consent when required for the particular collection, channel, message, or onward disclosure. Honor objections, unsubscribe requests, and withdrawals. Collecting an email to deliver a requested item does not automatically authorize unrelated email marketing, text messages, or indefinite follow-ups. You remain responsible for information exported to your own systems, including deletion and suppression there.

Do not intentionally submit payment card security codes, account passwords, government identification documents, or sensitive health, biometric, or other specially protected information unless we have expressly agreed in writing to support the use case with appropriate safeguards. Do not use the Service for unlawful processing of children's information.

6. Acceptable use and API access

Do not use the Service to send unlawful spam; harass, defraud, or deceive people; infringe privacy or intellectual property rights; distribute malware; circumvent authentication or usage restrictions; or access another customer's information without authorization. Do not purchase or scrape contact lists for unlawful outreach or manipulate platform engagement.

Keep API credentials confidential. Grant external applications only the access they need, and revoke credentials when access is no longer required. An application or AI assistant you authorize may retrieve information or perform supported actions within its permissions. You are responsible for choosing that application and reviewing its own data practices. Do not assume revoking its Meet Alto access deletes copies it already received.

Security testing requires our advance written authorization unless it falls within an expressly published authorization. Ordinary use and private reporting of a suspected vulnerability do not authorize disruptive testing or access to another person's data.

7. Plans, payment, renewal, and refunds

The plan and checkout shown when you purchase specify the price, billing interval, included features, and usage limits. Payment may be processed through Stripe or Shopify, depending on the purchase route. Taxes and third-party charges are additional where disclosed or legally due.

Recurring subscriptions renew for the selected interval until canceled before renewal. Cancel through the billing controls associated with your purchase or contact hey@meetalto.ai if you need help. Cancellation stops future renewals, and access continues through the end of the current paid period. Cancellation alone does not entitle you to a prorated refund, except where required by law or expressly agreed with you. Canceling a subscription does not itself delete an account or its data.

Active Contacts and AI credits are distinct usage measures. Your purchased plan determines their allowances and reset rules. Limits, additional purchases, and any overage charges must be disclosed before you authorize them. We will not treat accepting these Terms alone as authorization for an undisclosed paid upgrade.

A one-time or lifetime offer covers the features described in that specific offer. The current Lifetime Deal includes unlimited Active Contacts for supported DM automation campaigns, including Comment-to-DM and Story-to-DM; the all-in-one social inbox; unlimited Facebook and Instagram page connections; supported email and automation integrations; analytics and insights; and unlimited team-member invitations. Contact collection and forwarding to supported integrations remain available even though the B2C CRM interface is excluded.

The Lifetime Deal alone does not include AI agents, AI targeting, AI-generated replies, AI moderation, AI credits, the B2C CRM interface, or follow-up sequences. Those features require a qualifying separate subscription. If you hold both a Lifetime Deal and a recurring subscription, the subscription supplies its additional features and AI allowance while the lifetime grant preserves its included benefits. Canceling that separate subscription does not cancel your lifetime grant; subscription-only features end when the paid subscription access ends.

The lifetime grant has no recurring subscription fee for its included features. "Unlimited" means no Meet Alto plan-level cap for the specified contact allowance, connections, or invitations; platform permissions, rate limits, messaging restrictions, feature availability, and these Terms still apply. Other channel connections may be available under your plan where enabled, but listing a connection does not promise every automation capability on that channel. A lifetime offer does not automatically include separately priced future products. We will honor the scope of your purchase; these Terms do not retroactively narrow an existing lifetime entitlement.

Our 30-day money-back guarantee applies only to your initial purchase of a monthly subscription. To receive a refund of that initial subscription payment, email hey@meetalto.ai within 30 calendar days of the purchase with enough information to identify your account and payment. Subscription renewals, annual plans, lifetime plans, and separately purchased credits are excluded from this voluntary guarantee. Canceling and restarting a subscription does not create a new initial-purchase guarantee.

Except for an eligible initial monthly subscription purchase under that guarantee, payments are non-refundable unless required by applicable law or expressly agreed by us. These exclusions do not override a different refund promise that formed part of your purchase when it was made. Mandatory refund and payment-dispute rights remain unaffected and are not subject to the guarantee's 30-day request deadline.

We will give at least 30 days' notice of changes to recurring prices, applying them no earlier than your next applicable renewal after that notice. You may cancel before the new price applies. Failed or overdue payments may result in restricted access, suspension, or downgrade after applicable notices.

Payment authorization, billing concerns, and chargebacks

By submitting a payment method, you confirm that you are authorized to use it and authorize the charges clearly disclosed at checkout, including recurring charges where you expressly agree to a subscription. Keep your billing information current. This authorization does not extend to undisclosed charges or renewals after a cancellation has taken effect.

If you believe a charge is incorrect or want to request a refund, please contact hey@meetalto.ai with your account email, transaction date, and the nature of the issue. Do not send complete card details. We encourage contacting us so we can investigate and resolve the issue promptly, but doing so is not a condition of exercising rights with your bank, card issuer, payment provider, or regulator, and does not extend or shorten their deadlines. Report suspected unauthorized use promptly to your payment provider.

Our refund commitments above continue to apply. If a payment dispute is already open, tell us so we can coordinate any refund through the payment provider's permitted process and avoid duplicate reimbursement. We will not require withdrawal of a legitimate dispute as a condition of honoring a refund you are entitled to receive. Any refund or reversal already received will be credited against the same amount owed; neither party is entitled to recover the same amount twice.

You must not knowingly provide materially false information in a refund request or payment dispute, fabricate evidence, or knowingly seek duplicate reimbursement for the same charge. For example, knowingly denying a payment you authorized or falsely claiming that a service was not provided may breach these Terms. A mistaken statement, good-faith disagreement, or unsuccessful dispute does not by itself establish fraud or a breach of this clause.

We may contest a dispute through the payment provider's process and submit relevant evidence of authorization, the terms and refund policy presented at purchase, transaction and subscription records, delivery or use of the service, cancellation or refund history, and related communications. We disclose only information reasonably necessary for that purpose, consistent with our Privacy Policy and applicable law. Acceptance of these Terms or evidence of account activity alone does not conclusively establish that a disputed payment was authorized.

Where supported by evidence and permitted by applicable law and payment-network rules, we reserve the right to seek lawful recovery of amounts properly due and remedies for a knowing material misrepresentation or other proven breach. Any claim is subject to applicable defenses, credits, and the dispute-resolution provisions of these Terms. Legal fees or recovery costs may be sought only where recoverable under applicable law or awarded by the court or tribunal with jurisdiction. We do not impose an automatic chargeback penalty or automatically charge your payment method again because you disputed a payment.

Nothing in this section waives or restricts a legitimate chargeback, statutory billing-error protection, refund entitlement, or other non-waivable right. A payment provider's decision follows its own rules and does not, by itself, establish fraud or entitlement to additional damages. We will not penalize you solely for exercising a payment-dispute right in good faith.

8. Intellectual property

We and our licensors retain rights in the Service, software, designs, documentation, and trademarks. Subject to these Terms, you may use the Service during your authorized access. Do not redistribute or reverse engineer it except to the extent applicable law permits despite this restriction.

As between you and Meet Alto, you may use generated output to the extent we have rights to allow that use. We do not promise that output is exclusive, copyrightable, or free of third-party rights. You must assess it before publication.

9. Suspension, termination, and data handling

You may stop using the Service and request account closure by contacting hey@meetalto.ai. We may suspend or terminate access for material breach, unlawful conduct, serious security risks, or unpaid fees. Where practicable, we will explain the reason and allow an opportunity to resolve it; immediate action may be necessary to protect people, data, or platform access.

Export information you need before closure using available export tools, or contact us about a data request. Closure and deletion are handled under the Privacy Policy and any applicable data processing agreement. Shorter platform-specific deletion requirements take priority. Deletion from Meet Alto does not automatically erase information held by a connected platform or a recipient of your exports.

We may modify or discontinue features with reasonable notice where practicable. If we permanently discontinue a prepaid recurring service without a comparable replacement, we will refund the unused prepaid portion, except to the extent termination resulted from your material breach. Rights concerning payment, confidentiality where agreed, intellectual property, liability, and dispute resolution survive when their nature requires it.

10. Disclaimers and liability

To the extent permitted by law, the Service is provided as available, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No uninterrupted availability or error-free operation is promised unless a separate written agreement expressly provides it.

To the extent permitted by law, neither party is liable under this agreement for indirect, special, incidental, or consequential loss, including lost profits or business opportunities. Our aggregate liability arising from the Service will not exceed the fees you paid us in the 12 months before the event giving rise to the claim.

These limitations do not limit liability for fraud, willful misconduct, or any liability or remedy that cannot lawfully be limited. They do not remove statutory privacy rights or mandatory consumer protections.

11. Third-party claims

If you use the Service for business purposes, you will defend and indemnify Meet Alto against third-party claims arising from your unlawful Customer Data, infringement of third-party rights, or material misuse of the Service in breach of these Terms. This obligation does not cover claims caused by our own breach or misconduct. We will give prompt notice, reasonable cooperation, and control of the defense subject to reasonable protections. No settlement may admit fault or impose a non-monetary obligation on us without our consent.

12. Governing law and disputes

Delaware law governs this agreement, excluding conflict-of-law rules, but does not deprive you of mandatory protections under applicable law. Contact hey@meetalto.ai first so we can attempt to resolve a dispute informally.

For disputes between businesses that remain unresolved, either party may submit the dispute to binding arbitration administered by the American Arbitration Association under its applicable commercial rules, in English, with a mutually agreed location or remote hearing. Either party may seek urgent injunctive relief in a court with jurisdiction. This clause does not prevent complaints to regulators, statutory remedies, or proceedings that applicable law makes non-waivable. It does not impose consumer arbitration where that would be unlawful.

13. Changes and contact

We will post revisions and identify their effective date. For material changes, we will provide email or prominent in-product notice at least 30 days before they take effect, except when a shorter period is necessary to comply with law or address an urgent security issue. We will obtain additional agreement where legally required. Changes do not retroactively reduce rights already accrued.

BTMK Holdings LLC, doing business as Meet Alto
8 The Green, Suite R, Dover, Delaware 19901, United States
Email: hey@meetalto.ai